How do I upload my ID for verification?
Simply take a clear, in focus, close up picture of your government issued ID card (front and back) with your phone or other camera device.
ID uploaded must be a government issued identification card with picture image eg. drivers license, medical services card, or other government issued picture ID showing date of birth.
Once logged in to your account, click link "Choose File" for each Front Image and Back Image. Navigate to the location of the stored image on your phone or computer, and select. Do this for Front Image first, then again for Back Image.
Once both image files are selected, click "Submit". You will now see your ID verification status as "Pending". Our team will review your submitted ID promptly, once verified you may continue to purchase as usual.
Please note, ID submitted must match billing address on file in your account, and the following:
- The document must not be expired.
- The picture must be clear.
- The file type must be in either JPG or JPEG format.
Important: Do not black out or hide ID number, birth date or expiration date. These are required for verification. Your verification request will get denied if these fields are not viewable .