Common questions and support

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• I've made payment, where's my tracking number?
• Will the coronavirus affect my package delivery?
• When will my order be shipped?
• What if my package gets lost or confiscated?
• Did you receive my e-transfer?
• Why am I being asked to verify my identity?
• How do I Pay for my Order?
• How long does ID verification take?
• How long will it take to receive my order?
• Tracking number received, where is my package?