Common questions and support

Most Popular Articles

• I've made payment, where's my tracking number?
• What if my package gets lost or confiscated?
• When will my order be shipped?
• Will the coronavirus affect my package delivery?
• Did you receive my e-transfer?
• How do I Pay for my Order?
• How long does ID verification take?
• Why am I being asked to verify my identity?
• How does the Loyalty Points and Referral Program work?
• How long will it take to receive my order?